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March 1, 2014 at 11:12 am | #
Excellent customer service! My review is a little different because I have not yet had the opportunity to have my home cleaned by Peter’s cleaning service. Then, by an act of God, my two daughters have stepped up to take on the job. When I called Peter back, the day before the cleaning was scheduled, I apologized for needing to cancel on short notice. Many people in his position might be noticeably irritated, but Peter was not only understanding, he commended me on my daughters’ helpfulness and said she hoped it would go well. What a nice man! If I need help in the future, I know right where to go!
March 2, 2014 at 10:22 am | #
after having surgery with a long recovery time I had fallen behind in keeping up my house, unable to clean my house and my fiance doing his best to keep up I decided to hire a cleaning service to help us both out. I have never hired a cleaning service before and I wasn’t sure what to expect but these ladies did a great job and we’re very professional, they went above and beyond what I expected and it felt great to come home to a clean house. I will be hiring them again Thanks for your hard work and helping me get my house back in order!!
March 10, 2014 at 11:14 am | #
I recently tried empire maids nyc after being disappointed with other cleaners. I found this company to be professional and easy to book with. The cleaner showed up on time and did everything I asked. The quote was also accurate. I like that they bring their own cleaning supplies including rags and mop (and even showed me they were clean before they used them). I did ask that they use some of my cleaning products and they were fine with it. I will definitely book their services again.
March 10, 2014 at 12:24 pm | #
We used Empire Maids for the first time this weekend and I am impressed. I was worried that my expectations were too high, but was delighted upon our return home.
– Dusting (tv console, book shelves, window ledges, picture frames and tops of appliances)
– Vacuumed and mopped
– Kitchen: hand washed and put away the few dishes we didn’t get to this morning instead of just placing in the empty dishwasher. Cleaned the counter tops, back splash and stove.
– Bathroom: cleaned the tub, the entire floor (corner to corner) and everything else.
He also respectfully rearranged some picture frames during the dusting process and I must admit that he may have an eye for interior design.
July 11, 2014 at 9:54 am | #
I am very pleased with my cleaning service from Empire Maids. The person who came over to clean, Nathalie, did a fantastic job. She cleaned every small detail that I had requested, the apartment as a whole was really clean, and she was very nice too. She also cleaned everything I had requested within the amount of time I had specified. I was so happy to come home to such a nicely cleaned apartment.
I looked at several cleaning service websites that I found on google.I chose this company for two major reasons: the transparency of their pricing system and the ease of booking the appointment online. Everything is priced right on their website (if you go through the booking process), and you don’t have to pick up the phone and call for a quote and verbally tell them every small detail you want cleaned (everything is spelled out for you on their online booking system, like what item you want cleaned). I tend to favor companies where everything can be booked and specified online without having to talk to a human being. Well, after I made my appointment online, I did get a call to confirm my appointment and my requests, but that was fairly quick and painless. They also send email reminders. Their prices are also very fair, which is important to me.
They have good flexibility with their time slots, too. If you don’t see an ideal time slot online, be sure to call them. They normally pick up the phone pretty fast (the two times I’ve had to call, or maybe it was only once). I like the weekend and early morning appointments (8-8:30AM arrival), so you can let them in on your way out to work.
I highly recommend this company and would choose them again.
September 10, 2014 at 11:04 am | #
4.5 to be exact!
Second time I have used empire maids! The house cleaner today did a wonderful job. I asked if she could pay extra attention to the bathroom and she did. The tiles have never looked so clean. I wish I knew her name so I could give her a shout out.
My only criticism is I wish I could fill out the form online each visit to mark specific directions and special instructions. It seems they only do this for the first visit? But, I guess it works as well to verbally explain everything before they start.
Otherwise the company and the cleaners are very kind and professional.
October 9, 2014 at 10:01 am | #
They did an amazing job cleaning my office for the corporate meeting. I’m very happy to have the professional guys. Thumbs up!
November 22, 2014 at 11:15 am | #
Called Elena for a weekend cleaning on a very short notice. She replied immediately and sent 2 cleaners. My house is now spotless. Highly recommend this cleaning service. The cleaning and organizing is great.
March 2, 2015 at 9:29 am | #
The “head” of this operation, Peter, is a complete LIAR. We had an initial move-in deep cleaning scheduled for this morning at 9am. I left a key in a hidden location per her instructions and awaited him call confirming their arrival. Having not received a call at 9, I texted him at the number we had previously communicated via text. NO RESPONSE. So, I call three hours later thinking they were perhaps “late.” This Peter answers and commences a series of mind games with me insisting our series of texts confirmed a Saturday appointment. No way lady. She tried to insist that her price quote after our confirmation of today indicated a weekend appointment. Unbelievably dishonest if not delusional. I could forgive if he was delusional, but he literally tried to twist his story around to the point where I told him I’d give him the benefit of the doubt while I reviewed our text exchanges again. NOPE. No doubt, she merely quoted her weekday vs. weekend rates, without alteration of today’s appointment. Actually glad you didn’t step foot in my place.
March 9, 2015 at 8:19 pm | #
Top-notch service! A two-person crew arrived right on time, with all the equipment they needed, and did a super professional job. Friendly, awesome people. Our house looks so great now, I couldn’t be happier.
April 25, 2015 at 9:47 am | #
I found Empire Maids cleaning service on google They were very through and had a great eye for detail. I was moving out of house after 29’years….they were on time and very professional. I checked around with other cleaning services about rates and reviews! It was all true!!! So two thumbs up for this company
May 1, 2015 at 2:28 pm | #
Our schedule changed and we were so lucky to get Rita! She’s a charming and funny Brazilian woman who loves our cats and is always careful around them (they’re scared of the vacuum). She does an excellent job and texts when she’s done. Rita is the best!
November 15, 2016 at 10:32 pm | #
Rosie did an amazing job. I don’t understand why it’s a problem that they can’t all speak English. With technology where it is now, they can use google translate, and we’re all good. She worked incredibly hard, and her attention to detail was unbelievable. I find a lot of the low ratings and reviews here quite offensive. This is hard work, that our privileged asses are too lazy or busy to do ourselves, but ohhh my god they don’t speak English!!! Spoiled people writing here. I would recommend this service a million times over. Amazing job. My only regret is that I don’t have before and after photos.
January 13, 2017 at 11:39 pm | #
This is a really good company. I have booked them for our place near the city as well as for my mom in the suburbs. My mom is a tough cookie and she was really pleased with Carlos Blanco who did the first job but he left the company and she wasn’t happy with the folks after that.
I personally have been very happy with Rosa H. She has been amazing. She pays attention to detail as if it was her own home. It is really refreshing. She comes prepared with every possible supply just in case I don’t have it. She is always on time, professional, and just beyond great. I am so scared to lose her at this point!
The person of contact for the company is Dan. He is very responsive and helpful always. He is a big reason why I keep booking with them over King of Maids. I am very grateful for all his communication back and forth when dealing with booking etc.
The online booking system is great. I have yet to have a problem with it. You can’t make changes to your booking online within 48 hours of the cleaning but if you contact them by email or phone, they may be able to help.
I am very happy Empire Maids is available in so many locations in the NYC area. Some of the other companies limit themselves to downtown and very close surrounding neighborhoods.
May 4, 2017 at 1:50 pm | #
I have had Arelys twice now and she is absolutely fantastic! I have used HandyBook a couple times and had bad luck with the cleaners they sent over, and have also used more expensive cleaning services and been underwhelmed. With Empire Maids, a $149 flat fee for my entire 1000sqft/2 bed/2 bath apartment is a great deal, and they aren’t restricted by time – they’ll clean til the job is done!
Definitely recommend :)
July 27, 2017 at 3:13 pm | #
Just moved into my new condo in the NYC financial district last month. The previous renters left the place a complete mess with stains all over the place. I had previously never used a house cleaning or maid service beforehand and was a bit skeptical of it. I contacted Empire Maids through the recommendation of a friend and was extremely impressed with their professionalism and thoroughness.
The cleaning ladies show up on time and in very proper fashion. They are always quick to respond as well. The cleaning is done quickly and with no problems at all. After the first time, it was like staying in a completely new place. Definitely the best condo cleaning service in the area and would continue to use it in the future!
September 5, 2017 at 7:11 pm | #
My family owns an apartment in NYC that we use to rent out to visitors travelling from different states and countries. Some visitors aren’t as clean as we’d like them to be, so my friend recommended Empire Maids to me for a cleaning service. I couldn’t be more pleased with them.
For our maid service, our technician did an outstanding job with the deep cleaning in my apartment – he was professional, respectful, and easy to deal with. When I walked into the apartment I could not get over how amazing it looked. No stone was left unturned – he even cleaned the knobs on the stove! The bathroom and kitchen are now the cleanest they have ever been.
If you’re looking for a great cleaning service in NYC, look no further than Empire Maids. So glad I came across Empire Maids with the help of my friend. I will definitely be using them again!
September 29, 2017 at 1:14 pm | #
Currently I live in midtown and have 2 roommates, who all go to college, therefore our place gets pretty messy. Typically I would have to clean it ourselves but it just got to a point where it became ridiculous I had to find some chicago cleaning service. And Empire Maids did a great job at such a low price, it was worth not doing all that work by myself.
NYC apartment cleaning doesn’t seem to be like a viable option for college students, but split up between our roommates and the amount of time it got done in was perfect. They do a thorough job and their customer service is even better. Out of all the NYC maid services I contacted, they were the quickest to respond, so that’s always a perk. All in all, will use their services agaon once my roommates decide they forget to work a vacuum!
November 15, 2017 at 3:43 pm | #
What can I say – Empire Maids really, really impressed me. I consider myself a fairly good cleaner but I needed a deep clean of my hardwood floors and baseboards.
I came back into my condo and I swear I could breathe more easily – they cleaned dust and dirt that I didn’t even realize was there.
There were some other spots that needed perhaps a little more attention but I told the ladies to really focus on the floor and baseboards and they did that AMAZINGLY well.
A+ work. Thanks!
January 5, 2018 at 7:27 am | #
I stay in NYC for the week, and had used Empire maids for cleaning. I had quoted different maid services in the area, I had found sparkly maid to be the best price available.
The house was a mess before they came in. They cleaning crew had arrived on time, and had bought along their own cleaning supplies. They had asked me what areas to pay special attention too. They were efficient with time, and had done a good job also. The floors were looking sparkling new after they were done had done a great job with deep cleaning. Nothing was missing (that’s always a plus). I will be using them again in the future.
February 5, 2018 at 5:55 am | #
We used Empire Maids to clean a vacation rental we had in NYC at the end of our stay.
We had a jolly good time and made quite a mess, and at the end of 7 straight days of tom foolery, cleaning our rental didn’t sound like a whole lot of fun.
Empire Maids came in while we went out to brunch and a movie, and when we came back it was like we were never there.
Got our deposit back in full from the rental company and we were happy campers. Empire Maids did a really good job. If I lived in NYC, I would use them again.
March 25, 2018 at 7:00 pm | #
REALLY wish I had discovered Empire Maids Agency before the one and only time I hired them, for my move-out last month. 4 years living in Manhattan. Booking is so easy online…almost too easy (plenty of time slots and staff options), as I called the next day just to re-confirm my appointment. The representative was SO nice over the phone, very pleasant, and made me feel confident that this was all going to run smoothly. And it sure did. Alessandra and Leandro showed up right on time, and Alessandra steered the communication. Even though she advised from the get-go that her English was not that good, communication was surprisingly easy.
The team took over 3 hours to clean the apartment and when I returned, I couldn’t believe what an amazing job they did. Every nook and cranny was covered, with the unit basically being as good as new. Everything they unearthed, i.e. random paint cans on top of my washer/dryer I had forgotten about, a water bottle in the now pristine fridge, was placed out for me to decide what to do with them. And for the areas that were maybe not as ‘clean,’ Alessandra made a point to show them to me immediately so I knew she really had tried, but I could clearly see this was based on natural wear and tear and was therefore impossible.
Gave a generous tip for each of them because I couldn’t believe how thorough this cleaning was given the absolutely reasonable rates. Sparkling Clean was referred to me by a friend and again I wish I had known about them sooner! Highly recommended.
February 2, 2019 at 9:25 am | #
I have used Empire_maids NYC for over half a year now. The teams that have come to my home have been great – first Cleia and Jose, now Erika and Eli. They are extremely thorough and careful cleaners. It’s a joy to come home after they have taken care of it. Fabio, the manager, is glad to conduct all of our communication via email, which perfectly suits me. I’m very pleased with all the Empire_Maids NYC personnel that I’ve interacted with
March 31, 2019 at 9:49 am | #
I am so happy with Empire Maids NYC and the duo who clean our home – Rose and Carlos. It is always a thorough job and I love that it is non-toxic products. They are great with my 2 dogs as well and always make sure their water bowl is full! I appreciate how I can communicate with Rose via text to let her know if I need a certain area cleaned first. Rose and Carlos clean our 5 bed, 5 bath home in 2.5-3 hours and I’m always impressed with their attention to detail. I highly recommend Rose and Carlos and the Empire Maids NYC.
May 15, 2019 at 1:43 pm | #
Absolutely outstanding! Our apartment was in desperate need of a good cleaning after we’d moved out–our security deposit hung in the balance!–and I am frankly ashamed of how filthy it was. We’re talking old-cat-puke-we-never-knew-about-sitting-under-the-bed-and-festering-for-three-years filthy. We needed a hero, and we got one in DeeDee and her crew.
Elena was prompt to reply to my request, able to schedule us quickly, and oh my GOD she and her crew made our apartment shine. When the landlord came by a few days later to do a walkthrough, he said (truthfully!) that it looked better than the day we’ve moved in.
We got our full security deposit back, entirely thanks to DeeDee’s magic. I can’t recommend Empire Maids highly enough! She and her crew truly went above and beyond, and I’m SO grateful.
July 15, 2019 at 10:13 am | #
Have been using the service for several months to clean our one-bedroom apartment on a regular basis, and Alessandra and Leandro have been excellent. They do a careful, efficient, and thorough job every time they come. We really appreciate how much care they put into their work. They are also really nice, so I feel very comfortable having them in my home. And the recurring schedule, reminders, and cancellation policy make it easy to keep on top of scheduling.
August 2, 2019 at 6:54 pm | #
DeeDee and her crew were fantastic. I called with an unusual request to clean an RV – on Labor Day, no less – and DeeDee was incredibly gracious and accommodating. She was great about communicating as we coordinated the time and location, and she even arrived early.
As for the cleaning itself, Dee and her crew did a very thorough job, cleaned every nook and cranny, and were very friendly. They’re extremely hard working folks. I’d recommend them in a heartbeat!
August 4, 2019 at 1:30 am | #
Over the years, we have tried a number of cleaning services to periodically clean our drafty apartment full of dust and cat fur blowing across the wooden floor like tumbleweeds. The “general cleaning” provided by Green & Shine far surpassed the “deep cleaning” we have received from other vendors.
Not only do the staff take pride in their work, they are extremely kind, even to the pets. Ordinarily, when strangers come to disrupt our cat’s environment, he hides in the deepest recesses of the closet and stays there until several hours after the cleaners have left. This time, despite the loud vacuum cleaners, floor steamers, sponges and mops, our cat periodically emerged from the closet to observe the action.
The price, which already compares well to others, is a bargain when one considers the high level of service provided. We will definitely be calling Empire Maids NYC in the future.
September 22, 2019 at 8:27 am | #
DD and team are amazing. We moved to SF about six months ago, are not all all inclined to keeping a very tidy apt, and were in need of serious cleaning help – I can’t believe how much of an improvement happened with just a few hours of their attention. They are extremely professional and easy to work with, and importantly for us were kind and patient with our two (inquisitive/annoying) cats. Empire maids nyc isn’t cheap, but the level of service and quality of cleaning is really worth it. Totally recommend.
October 11, 2019 at 3:12 pm | #
Empire Maids NYC is far and away the BEST cleaning service I’ve ever experienced. Not only are they incredibly thorough, efficient, and skilled, but they are extremely professional, kind, and always on time. In addition, I love that they use all environmentally friendly products, and that their prices are super reasonable. DD runs the business and makes scheduling a breeze (and she is SO SWEET!). I can’t say enough about Empire Maids NYC…they are AMAZING!!
November 15, 2019 at 1:53 pm | #
These ladies do an excellent job cleaning my house every two weeks! They offer a “reminder” email the night before, which helps me remember to crate my dogs on the day they come. VERY handy! They leave a personal note after each cleaning, and each time they have come they have done “extras” around my house. Such as taking out all my cardboard for recycling. Very highly recommend these environmentally friendly ladies to all my friends!
March 15, 2020 at 11:51 am | #
Love Peter and his crew! My house is spotless including all my blinds! Love love love. They definitely went the extra miles with us, they even cleaned all my trash cans and returned my dustpan to it’s former glory. Additionally they were very prompt with responding to us (within the hour) especially being new clients. We managed to get next day service. They are however booked up through the week, so only weekend slots remain.